118 Complaints Addressed: CSAB

Civil Service Appeal Board (CSAB) of the IARCSC addressed 118 complaints. Of these, 111 complaints were rejected, 6 confirmed, and one complain was archived.

Furthermore, in the last week, 131 complaints related to ministries and independent government agencies were registered with the CSAB. These complaints include: 80 complaints about not being shortlisted, 36 complaints about not being convinced of exam results, 4 complaints about not being admitted to exam, 4 complaints about illegal replacement, 3 complaints about dismissal, 3 complaints about not being appointed, and one complaint about not being notified of the confirmation.

Complaints to the CSAB are reviewed in three stages: In the first stage, the complaint is thoroughly reviewed by a professional expert on the basis of the law and the relevant procedures. Then, it is re-examined by the Committee of Experts in cooperation with the academics and specialists, and then it is sent to the meeting of the Commissioners for final decision and issuance of a resolution. As a result, the Board of Commissioners will decide and issue a resolution.

Following the CSAB analysis and review, the complainants will be informed about the results of the handling of complaints.

The Civil Service Appeals Board is the sole body for addressing the civil servants’ grievances and complaints across Afghanistan. The goal of the board is to ensure that civil servants, contracted staff and candidates’ rights are protected in civil service management.