425 Complaints Have Been Addressed in One Month

The Appeals Board has addressed 425 complaints from 23rd October to 21st November. Of which, 351 complaints were rejected, 36 complaints were confirmed, 24 complaints were archived and another 14 complaints led to the re-announcement of the civil service position which subsequently led to exam for the position.

Furthermore, in the past month, 368 complaints related to ministries and independent government agencies—in the capital and provinces—were registered with the CSAB. These complaints include: 277 complaints about not being shortlisted, 46 complaints about not being convinced of exam results, one complaint about announcement of the position, one complaint about exam process, nine complaints about not being admitted in the exam, three complaints about not being appointed, 12 complaints about illegal transfer, six complaints about dismissal, one complaint about not being transferred, one complaint about not being notified of final shortlist, complaint about uncertainty over employment, one complaint about illegal advice, five complaints about restoration of privilege rights and one complaint about marked illegally absent.

The Appeals Board, from 23rd September to 22nd October, has referred three cases to experts for transparency and better handling in addressing civil servants’ complaints about the process of reviewing professional questions.

Complaints are reviewed in three stages: In the first stage, the complaint is thoroughly reviewed by a professional expert on the basis of the law and the relevant procedures. Then, it is re-examined by the Committee of Experts in cooperation with the academics and specialists, and then it is sent to the meeting of the Commissioners for final decision and issuance of a resolution. As a result, the Board of Commissioners will decide and issue a resolution. Following the CSAB analysis and review, complainants will be informed of complaints’ handling results.