The Independent Administrative Reform and Civil Service Commission (IARCSC), based on the “Hundred Days – Hundred Good News Program” and in order to facilitate people’s better access to documents and forms, have been tasked to make the forms and documents of 11 civil service agencies with most delivery of services available online.
This process began in accordance with fourth, ninth and seventh paragraphs of digitalization and development of communications and the development priorities of the fourth axis of the Afghanistan National Peace and Development Framework II (ANPDF II) 2021 to 2025.
The forms were identified and collected by technical teams of the Modification and Improvement of Processes of IARCSC, in coordination and cooperation with the HR directors and relavent authorities of the Ministries of Higher Education, Agriculture, Irrigation and livestock, Justice, Industry and Commerce, Finance, Hajj and Religious Affairs, Public Health, Refugees and Repatriations, and the Technical and Vocational Education and Training Authority.
This directorate has held joint meetings with the officials of different ministries and government agencies determine the forms with more relevance and usage in service delivery, and identified 98 forms and documents for people’s better access, after reviewing these documents and forms.
The Directorate of Modification and Improvement of Processes, in accordance with the IARCSC’s action plan, carried out the process of making forms available online in three steps: identification, analysis and selection, and making forms available online in relavent ministries and agencies’ websites.
Sayed Mahmood Fazly, head of this directorate, believes that this process will help accelerate delivery of services to the citizens and says: “ensuring transparency, edging closer towards digital governance, speed and easy access to documents and forms, and reducing gap between the people and government are among other benefits of this process.”
According to Mr. Fazly, the implementation of this process will reduce visits to the government agencies and will make forms, documents and service delivery guidelines easily accessible to everyone.”
The availability of forms and documents of these 11 ministries and government agencies on their websites, is the first step in making client-centric forms available online.
The implementation of this process has led to online availability of 25 forms in the Ministry of Higher Education, 23 forms in the Ministry of Agriculture, Irrigation and Livestock, 11 forms in the Ministry of Education, seven forms in the Ministry of Labor and Social Affairs, six forms in the Ministry of Finance, six forms in the Ministry of Justice, four forms in the Ministry of Industry and Commerce, four forms in the Ministry of Public Health, four forms in the Ministry of Hajj and Religious Affairs, two forms in the Ministry of Refugees and Repatriations, and four forms in the Technical and Vocational Education and Training Authority.
The Directorate of Modification and Improvement of Processes, in the future, plans to make client-centric forms and documents of all civil service agencies available online so that citizens can easily access them.