According to statistics provided by the One Stop Shop of the Independent Administrative Reform and Civil Service Commission (IARCSC), a total of 1419 citizens visited the IARCSC in the past two weeks. Of these, 1308 were men and 113 were women.
The IARCSC’s various departments address visitors’ issues on a daily basis. According to statistics provided by the One Stop Shop, 377 citizens have been referred to the Administrative Reform Secretariat, 306 citizens have been referred to Civil Service Management Department, 313 citizens have been referred to the Appointments Board, 270 citizens have been referred to the Appeals Board and 153 citizens have been referred to the Office of the Chairman of the IARCSC.
The citizens who visit the One Stop Shop center are referred to the relavent service delivery departments by the manager of this center based on their problems and needs.
According to officials of the One Stop Shop, most of the visitors are residents of provinces, who visit the IARCSC due to lack of access to internet and technological service, to solve issues such as lack of access to user accounts for online application, complaints on appointments and recruitment exams, and personal affairs of civil servants.
The IARCSC has facilitated free access to internet and online services in its main and provincial offices, so that visitors can solve their problems such as online registration of application, tracking recruitment processes, etc.
The IARCSC, in order to prevent further spread of the coronavirus, has created an electronic system for filling and tracking of complaints.